#65 – We’ve Analyzed 2,100+ Family Surveys, This is What We’ve Learned

Over the past two years, almost every aspect of the education system had to shift and adapt for the safety of our students, educators, and families. Our family engagement and empowerment approach fluctuated with the changing times, but our efforts remained the same. We kept a steadfast focus on asking families what they need, creating meaningful opportunities to connect with the resources and supports they demand, and ensuring that families have the confidence and convenience to advocate for their children.

With schools back in person for the 2021/22 school year, we are back at it, applying what we’ve learned over the past two years through supporting families and schools primarily through a remote/virtual model

Schools have returned to in-person learning for 2021/22 school year. We’re now working with 11 schools and approximately 11,000 families across Charlotte and Durham, NC ranging from elementary to high school. We’re focused on applying an adapted approach to family engagement and empowerment efforts that combines the successful systems we established pre-pandemic with the lessons learned from supporting schools through the pandemic. 

A family at Movement Freedom K-5 participates in Family Night.

We start every partnership with a family empowerment pre-survey to quantify families’ feelings toward their school related to engagement and empowerment and understand what resources they need. We distributed surveys using a hybrid approach, employing physical paper and electronic surveys. From 2,112 pre-survey responses, this is what we learned are the top areas of need.

Top-Requested Parent Resources (All Schools)

Support Area # of requests % of total surveys
Physical Health/Exercise 569 26.9%
Financial Literacy 451 21.4%
Job Training 449 21.3%
Housing 425 20.1%
Mental Health 409 19.4%
Access to Technology 396 18.8%

Physical health and exercise – For the second year in a row, health and wellness resources are one of the top requests from families. The pandemic has heightened awareness of health and increased demand for access to health resources and movement-based activities.

Financial Literacy – The pandemic’s consequences extend beyond health consequences. Many families have employment, businesses, and the pandemic exacerbated economic hardships. Financial literacy is at the forefront of families’ concerns.

Top-Requested Student Resources (All schools)

Academic Support/Tutoring 866 41%
Homework help/tools 794 37.6%
After school/summer programs 650 30.8%
Academic support: Math 647 30.6%
Academic support: Reading/Literacy 626 29.6%
Physical Health/Exercise 583 27.6%

Academic support/ tutoring – The pandemic brought the classroom into the home, and parents received a front-row seat into what their students are learning in the classroom. Families have consistently requested academic support over the years, but this year’s survey results also yielded a surge in math tutoring requests. 

Top-Requested Student Resources (Elementary schools)

Academic Support/Tutoring 496 60.5%
Homework help/tools 452 55.1%
Academic support: Reading/Literacy 429 52.3%
After school/summer programs 428 52.2%
Academic support: Math 369 45%

Looking specifically at requests from elementary school families, we see that academic support in reading/literacy is of high importance to families. 

A family at Movement Freedom K-5 participates in Family Night.

Top-Requested Student Resources (Middle schools)

Academic Support/Tutoring 186 46.4%
Homework help/tools 174 43.4%
Physical health/exercise 132 32.9%
After school/summer programs 130 32.4%
Academic support: Math 113 28.2%

Looking specifically at requests from middle school families, we see that resources in physical health for students is of high importance for these families. We also see that math support is requested higher than other subject areas.

Top-Requested Student Resources (High schools)

Academic support/ tutoring 184 34.8%
Homework help/tools 168 31.8%
Academic support: Math 165 31.3%
Mental health 161 30.5%
Scholarship opportunities 140 26.5%

Looking specifically at requests from high school families, we still see academic support as the top priority, and similar to middle school, we see that math is the top subject area for support. Survey responses from high school families also emphasize the changing needs of students and families as they age through the education system. Mental health is a top priority, underscoring the challenges of growing up in a rapidly changing world shaped by the pandemic, social media, and remote learning. High school families also express their desire for resources to support their child’s post-secondary education, including scholarships, college access, and job opportunities and training.

A student at Idlewild Elementary engages with CM-Library at the Community Resource Showcase.

Response + Programming

Although schools have returned to full-time in-person learning, our event programming is taking a hybrid approach to reach families. Based on what families have expressed they are most comfortable with, we’re planning and implementing virtual and in-person events with schools. SchermCo is anticipating supporting our 11 partner schools with an average of 3-4 events per school, or around 33+ family-focused programs.

We’ve already begun putting this to action with our partner schools resulting in some great achievements:

    • As previously mentioned, health and wellness is a top priority for many families. We hosted a Community Resource Showcase with partner school Idlewild Elementary, featuring over a dozen community partners. The event included a vaccine clinic where over 25 students received their first shot, and five parents received their booster. 
    • Partner Sugar Creek Charter School opted to hold their first events virtually in response to families and staff voicing this is the model most comfortable to them at this time. Nearly 250 families joined over two events targeted at either elementary or middle school. Families shared the important information learned:
      • “Learning that our Scholars have some form of homework every night. Even if it’s only reading.”
      • “Everything that was talked about was useful. I got a clear understanding of what my child is learning and what he needs to work on in the future.”
    • We returned to the building at Movement School Freedom K-5, hosting a College Homecoming Curriculum Night, which welcomed nearly 90 families and over 300 attendees. Families shared what they learned/appreciated about the event:
      • “Getting an opportunity to see a ‘day in the life’ of a 2nd grader at Movement. [It] was significant to see and hear about the school schedule and various activities they engage in throughout the day.”
    • We have welcomed Healthy Start Academy, a new partner school located in Durham, our first school outside of Charlotte, and the first school we will be supporting exclusively remotely. Successfully supporting our schools through virtual meetings and events over the past year and a half gave us the confidence and skill set to pilot a full-remote support option. We supported a Hispanic Heritage Month celebration which welcomed over 300 attendees to their school parking lots and outdoor areas. 
      • Families remarked that they valued the event for “Showing scholars and families how to celebrate diversity and culture” and, “The family/school bonding was great!”
      • A staff member shared, “Mingling with the families and as a teacher [provided] the opportunity to meet and talk with scholars and parents outside of academics.”
    • We have also switched to facilitating Family Empowerment Committee meetings virtually. The virtual meeting model provides more access to families and staff to join from wherever life is demanding at that moment, whether that be calling in from the car, a child’s basketball practice, their office or classroom, or from the comfort of their home.

With physical school doors open for students, but limitations on families entering the building, it is essential to create open communication channels for families and teachers/staff, opportunities for families to learn about what’s happening in the classroom, and how they can supplement and support at home. We continue to support our partners to innovate on how they reach and engage families to create meaningful engagement opportunities for all. We know that when families are invited to a seat at the table, whether in a Zoom room or at a conference table, relationships are strengthened, trust is created, and outcomes are greater for all.

As always, there’s more to do, and more to come.

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